Using JIRA Service Desk On Demand. Is it possible to transition an issue after a certain time period? For example if the issue has been in "Waiting For Customer" for 48 hours, can we automatically move it to "Resolved"? Is it possible to trigger an email notification also, say after 24 hours in "Waiting For Customer" can we send the requester a reminder email?
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As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...
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