Using JIRA Service Desk On Demand. Is it possible to transition an issue after a certain time period? For example if the issue has been in "Waiting For Customer" for 48 hours, can we automatically move it to "Resolved"? Is it possible to trigger an email notification also, say after 24 hours in "Waiting For Customer" can we send the requester a reminder email?
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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