Using JIRA Service Desk On Demand. Is it possible to transition an issue after a certain time period? For example if the issue has been in "Waiting For Customer" for 48 hours, can we automatically move it to "Resolved"? Is it possible to trigger an email notification also, say after 24 hours in "Waiting For Customer" can we send the requester a reminder email?
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
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