we're testing JIRA Service Desk and it seems, that we can just assign a ticket to another agent.
Is it possible to assign a ticket to a person with a regular JIRA licence (without beeing an agent)?
Thanks and best regards,
You can use Create on Transition and create a dublicate in a second project and use Update on Transition to take the status change in the original ticket - ScriptRunner does also work for this purpose.
Hope this can help.
While the non-agent user cannot be assigned the issue, if the user is identified as a Collaborator in the Service Desk, then they can be referenced using the @mention functionality, alerting them to the fact that their contribution would be helpful.
While this doesn't solve any issues if you'd like non-agents to work on an issue directly, it can be valuable if your workflow involves simply consulting with those users on a possible solution.
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