Currently our organisation requires developers to make external comments with the customers. As a result, we are intending to upgrade all our JIRA Software projects to JIRA Service Desk projects and provide the entire team with JIRA Service Desk licenses. However, once Software projects are upgraded, will we be able to create sprints for JIRA Service Desk projects?
Alternatively, are there better processes we can use to set up JIRA Service Desk in such a way where developers (collaborators) can communicate with external customers and tickets can be allocated to a sprint.
Atlassian Summit is an excellent opportunity for in-person support, training, and networking.Learn more
Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in talking to 20 people planning t...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG