Currently our organisation requires developers to make external comments with the customers. As a result, we are intending to upgrade all our JIRA Software projects to JIRA Service Desk projects and provide the entire team with JIRA Service Desk licenses. However, once Software projects are upgraded, will we be able to create sprints for JIRA Service Desk projects?
Alternatively, are there better processes we can use to set up JIRA Service Desk in such a way where developers (collaborators) can communicate with external customers and tickets can be allocated to a sprint.
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