Jira Service Desk - Starting sprints

Currently our organisation requires developers to make external comments with the customers. As a result, we are intending to upgrade all our JIRA Software projects to JIRA Service Desk projects and provide the entire team with JIRA Service Desk licenses. However, once Software projects are upgraded, will we be able to create sprints for JIRA Service Desk projects?

 

Alternatively, are there better processes we can use to set up JIRA Service Desk in such a way where developers (collaborators) can communicate with external customers and tickets can be allocated to a sprint.

1 answer

1 accepted

2 votes
Accepted answer

Hello Wilson, lemme try help you.

Did you try to use a board (scrum or kanban) to a Project at JSD? It's possible you create a service desk project and put a board at it. So, you can solve your problem.

Regards.

Lameck,

Thanks I am able to create sprints for the Service Desk

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

959 views 3 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you