I am having to work around the Service Desk, serious flaw, lack of the ability of Collaborator comments appearing on the Portals.
I have that part, switching comment to be an Agent comment and changing it to external, worked out but I would like to update the comment once I've changed it to be an external comment by an Agent to have the collaborators name in the comment.
I do not want to create a new comment, just add to the existing one.
I know how to get the users info but I couldn't find a way to Edit the existing comment only ways to copy it and add it again.
Is there someway to update/edit an existing comment body?
ignore. the code I found to change the comment to be an external type doesn't change the owner of the comment as I thought it did so this question is irrelevant.
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