Issue: Our portal custom fields are no longer showing a default value. This is a portal issue only. When creating the issue from within Jira Service Desk, all of the default values are visible.
When did this occur: The custom fields default values were visible yesterday but since this morning no default value is presented.
Can you explain a bit more on the concern,
Because custom fields doesn't possess values,we need to provide values when creating the custom field .
May be once check ,whether it is hide in the request types.
Or else you may have two different fields of same name.
Provide some more details regarding the same.
P N B
Thank you for your response. I hope the following information helps
If i raise an issue internally, the default values appear in the field. If i raise the issue through the portal the default values disappear.
Additionally, when we implemented these custom fields, the default value was present and working. Since Friday the default values have gone. To my knowledge there has been no change to the configuration of these fields or the project.
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