I'm new to Jira Cloud Service Desk and we're looking for very basic setup of the Customer Portal where users don't have to categorise the request type. They just need to see an issue creator form at the top level of the portal and we (the agents) will categorise it accordingly for them. We don't have many requests per day so this won't be a time-consuming problem.
Essentially, this is two questions in one but both relate to each other.
So what happens if you only set up one request type in your service desk? Hide any others? Does it not show that one request type only?
Hi Atlassian community, My name is Max and I work on the product integration team at Atlassian. I am pleased to announce the early access program for the Jira Cloud add-in for Outlook. This add-in...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events