I'm new to Jira Cloud Service Desk and we're looking for very basic setup of the Customer Portal where users don't have to categorise the request type. They just need to see an issue creator form at the top level of the portal and we (the agents) will categorise it accordingly for them. We don't have many requests per day so this won't be a time-consuming problem.
Essentially, this is two questions in one but both relate to each other.
The roof is on FIRE… network outages, broken processes, upset clients and employees. Each day seemed to bring more and more issues. Incidents were communicated via email, messengers (skype or teams) ...
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