I'm new to Jira Cloud Service Desk and we're looking for very basic setup of the Customer Portal where users don't have to categorise the request type. They just need to see an issue creator form at the top level of the portal and we (the agents) will categorise it accordingly for them. We don't have many requests per day so this won't be a time-consuming problem.
Essentially, this is two questions in one but both relate to each other.
Remember that time you realized it was possible to refresh your Jira data in Google sheets with just one click? What if we told you that you can now get the latest data with no clicks at all?! Zero! ...
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