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Jira Service Desk Portal - How to show only one form at top level of portal and hide request types?

Ben Green Nov 15, 2017

Hi,

I'm new to Jira Cloud Service Desk and we're looking for very basic setup of the Customer Portal where users don't have to categorise the request type. They just need to see an issue creator form at the top level of the portal and we (the agents) will categorise it accordingly for them. We don't have many requests per day so this won't be a time-consuming problem.

Essentially, this is two questions in one but both relate to each other.

  1. How to hide all request types so only one form can be completed?
  2. How to display that form at the top level of the Customer Portal?

1 answer

1 accepted

1 vote
Answer accepted
Susan Hauth Community Leader Nov 15, 2017

Hi,

So what happens if you only set up one request type in your service desk?  Hide any others?  Does it not show that one request type only?

Susan

Ben Green Nov 17, 2017

It's better as it removes the left sidebar and groups the request types into a singular list. Not quite what we were hoping for but it's better and will do for now.

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