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Jira Service Desk Notifications Not Working

Hi Dear Colleagues form Atlassian Community. 

I have a connection to a mail server in order to send notifications to users when they open a Request.

This option was working a few days ago. 

Unfortunately at the moment they are not working anymore.

Do someone have any idea about How I can fix this problem?

 

Kind regards Miguel Morais 

 

 

 

 

1 answer

@Maikes 

Is this problem system wide or just one project?

Here’s a good troubleshooting guide:

 

https://confluenceatlassian.com/jirakb/troubleshoot-email-notifications-in-jira-service-desk-777026983.html

Like Tony_Rossiter likes this

In particular, try sending a test mail from the outgoing mail configuration page. (Under the "System" administration menu

Also check the mail queue -> Error queue

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