Jira Service Desk + Jira Software


I want to merge JIRA service desk & JIRA software.


Below is our requirement:


We do not want to create different service desk for each project. As we don't get lot of tickets opened, once project is closed. Hence, we want to have one project in service desk, which is linked with JIRA Software.

While raising ticket, customer will only see the projects they are part of. and accordingly they will raise request.


Can you help us in this, how we should achieve this?



1 answer

5 votes
Zack Seibert Community Champion Mar 07, 2016

I would take a look at this link for an idea of JIRA Service Desk and JIRA Software work together in the new model: http://blogs.atlassian.com/2014/12/collaborate-developers-using-jira-service-desk/


I would create the general Service Desk Project, and then have a Software project for each new project you have. When a generic service desk request comes in, you would then link it to a new issue in the corresponding Software project.

Thanks for the detail description mate. It is very useful.

One thing would like to ask, can we give option to customer to choose their project, when they create issue.



Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Sunday in Agility

You asked for it, so we delivered: images on issues have arrived

A picture tells a thousand words. And agility boards have just released their latest feature: cover images on issues – so now your board can tell a story at first glance. Upload attachmen...

351 views 3 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you