Jira Service Desk + Jira Software


I want to merge JIRA service desk & JIRA software.


Below is our requirement:


We do not want to create different service desk for each project. As we don't get lot of tickets opened, once project is closed. Hence, we want to have one project in service desk, which is linked with JIRA Software.

While raising ticket, customer will only see the projects they are part of. and accordingly they will raise request.


Can you help us in this, how we should achieve this?



1 answer

5 votes
Zack Seibert Community Champion Mar 07, 2016

I would take a look at this link for an idea of JIRA Service Desk and JIRA Software work together in the new model: http://blogs.atlassian.com/2014/12/collaborate-developers-using-jira-service-desk/


I would create the general Service Desk Project, and then have a Software project for each new project you have. When a generic service desk request comes in, you would then link it to a new issue in the corresponding Software project.

Thanks for the detail description mate. It is very useful.

One thing would like to ask, can we give option to customer to choose their project, when they create issue.



Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

182 views 1 17
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you