Jira Service Desk - Is possible to disable text box "what do you need help with?"?

[rafael.angel]

This text Box is intended to search between the already defined tickets in the Service Desk, but when there are only a few possible tickets this Textbook turns out very big for the page style.

So my question is, there are any option to disable this textBox in JIRA Cloud? I did´t find any option regarding this matter.

Thanks in advantage!

[Ruthie Macha Petty]

We also need to turn this off, and the Help Center link. Looks like we can vote on this feature here:  https://jira.atlassian.com/browse/JSD-2488

[Eva Olofsson]

We have the same need. We might like to enable it later on, but right now it only confuses our users as they get no answers.

[Kathy Tempesta]

I would like to do the same thing. We restrict portal users to one issue type then our agents categorize them so this is confusing to our users.