We got 2 problems related to customer management in Jira Service Desk.
We have Jira Service Desk in which 4 Service Desk projects.
The weird thing is that all 4 Service Desk projects have our internal users (which can be found under System - User management) are listed under 'Customers' within 4 Service Desk projects.
The question: is it normal? and how to remove our internal users from being listed under 'Customers'.
The second problem is that customers are not added to Jira Service Desk 'Service Desk Customers' role automatically.
The question is: is it a bug? I read that they should be added to Service Desk customers role automatically as soon as you invite a customer.
I hope that someone will be able to shed some light.
User are added as customers in a few ways:
I think the article below in the documentation will explain things for you. If you set up #3 then customer are automatically added which may be what you are experiencing. https://confluence.atlassian.com/servicedeskcloud/setting-up-service-desk-users-732528877.html
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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