We got 2 problems related to customer management in Jira Service Desk.
We have Jira Service Desk in which 4 Service Desk projects.
The weird thing is that all 4 Service Desk projects have our internal users (which can be found under System - User management) are listed under 'Customers' within 4 Service Desk projects.
The question: is it normal? and how to remove our internal users from being listed under 'Customers'.
The second problem is that customers are not added to Jira Service Desk 'Service Desk Customers' role automatically.
The question is: is it a bug? I read that they should be added to Service Desk customers role automatically as soon as you invite a customer.
I hope that someone will be able to shed some light.
User are added as customers in a few ways:
I think the article below in the documentation will explain things for you. If you set up #3 then customer are automatically added which may be what you are experiencing. https://confluence.atlassian.com/servicedeskcloud/setting-up-service-desk-users-732528877.html
In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to have–in order to produce a reliable long-term roadmap. We're tur...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs