In JIRA Service Desk, how do service desk tickets transition into a change management ticket. If it does will it get a new number for change management?
If it's new, then there's no old number for it to change to a new one from. But the transition from "new" to "triaged and decided on" won't change the number unless your process involves moving it to another project.
By transition I mean when a request is initially submitted, it is reviewed/triaged a person identifies it as a problem, incident or change.
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Depends on how you transition it. If it stays in the current project, the number stays the same. If you move it to another project, it will get a new number.
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What do you mean by "transition into a change management ticket".
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