Jira Service Desk/Change Management

In JIRA Service Desk, how do service desk tickets transition into a change management ticket.  If it does will it get a new number for change management?

4 answers

0 votes
Jack Brickey Community Champion Oct 24, 2016

What do you mean by "transition into a change management ticket". 

0 votes

Depends on how you transition it.  If it stays in the current project, the number stays the same.  If you move it to another project, it will get a new number.

By transition I mean when a request is initially submitted, it is reviewed/triaged a person identifies it as a problem, incident or change.

0 votes

If it's new, then there's no old number for it to change to a new one from.  But the transition from "new" to "triaged and decided on" won't change the number unless your process involves moving it to another project.

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