Jira Service Desk - Can a customer email a request if they haven't yet signed up?

Using Service Desk On Demand with public signup and the email channel enabled. Does a customer need to create an account before they can create a request by email?

Thanks. 

1 answer

1 accepted

Hi Neil,

Your customers do not have to create accounts if they dont wish to do so. They can work entirely using emails. For email to ticket workflow, JIRA Service Desk sends 2 emails after users created a ticket. 1st email to acknowledge the ticket creation, 2nd email is for user account setup. Via JIRA service desk 2.0, it's a user account and you wont be charged a JIRA license for this.

Bests,

Joe

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

20,744 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you