Using Service Desk On Demand with public signup and the email channel enabled. Does a customer need to create an account before they can create a request by email?
Your customers do not have to create accounts if they dont wish to do so. They can work entirely using emails. For email to ticket workflow, JIRA Service Desk sends 2 emails after users created a ticket. 1st email to acknowledge the ticket creation, 2nd email is for user account setup. Via JIRA service desk 2.0, it's a user account and you wont be charged a JIRA license for this.
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