Jira Service Desk - Can a customer email a request if they haven't yet signed up?

Using Service Desk On Demand with public signup and the email channel enabled. Does a customer need to create an account before they can create a request by email?


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Hi Neil,

Your customers do not have to create accounts if they dont wish to do so. They can work entirely using emails. For email to ticket workflow, JIRA Service Desk sends 2 emails after users created a ticket. 1st email to acknowledge the ticket creation, 2nd email is for user account setup. Via JIRA service desk 2.0, it's a user account and you wont be charged a JIRA license for this.



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