Jira Server startup stucks in "Running system startup tasks"

Hello, since this morning my JIRA does not start anymore. 

I am using the JIRA internal database engine. 

I also read this:

https://confluence.atlassian.com/jirakb/jira-hangs-at-the-startup-page-937890815.html

And I checked the internet connection of the server and I remove the latest UPM jar file from the plugin directory. 

But that did not help.

What can I do to get my JIRA back to work?

I looked into the log files but the lates messages seem OK:

2017-11-24 11:36:09,048 JIRA-Bootstrap INFO [c.a.jira.startup.JiraStartupLogger]

**********************************************************************************
JIRA 7.5.2 build: 75007 started. You can now access JIRA through your web browser.
**********************************************************************************

2017-11-24 11:36:09,063 JIRA-Bootstrap INFO [c.a.plugin.manager.DefaultPluginManager] Plugin system lateStartup begun
2017-11-24 11:36:09,063 JIRA-Bootstrap INFO [c.a.plugin.manager.DefaultPluginManager] Plugin system lateStartup ended
2017-11-24 11:36:09,063 JIRA-Bootstrap DEBUG [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] getService bundle [com.atlassian.plugins.atlassian-whitelist-api-plugin]
2017-11-24 11:36:09,082 JIRA-Bootstrap INFO [c.a.jira.plugin.JiraPluginManager] Plugin with key 'com.atlassian.upm.atlassian-universal-plugin-manager-plugin' and name 'Atlassian Universal Plugin Manager Plugin' and version '2.22.6' is being updated to version '2.22.4'.
2017-11-24 11:36:09,095 JIRA-Bootstrap INFO [c.a.jira.startup.JiraStartupLogger]

___ Plugin System Started _________________

2017-11-24 11:36:09,330 JIRA-Bootstrap INFO [c.a.jira.upgrade.UpgradeScheduler] Scheduling upgrades to run in 1 minute(s)
2017-11-24 11:36:09,461 JIRA-Bootstrap INFO [c.a.j.c.embedded.ofbiz.IndexedUserDao] Reindex all users took: 105,7 ms
2017-11-24 11:36:09,491 WaitForAO DEBUG [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] getService bundle [com.atlassian.jira.plugins.jira-dvcs-connector-plugin]
2017-11-24 11:36:09,528 JIRA-Bootstrap DEBUG [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] getService bundle [com.atlassian.jira.plugins.webhooks.jira-webhooks-plugin]
2017-11-24 11:36:09,560 JIRA-Bootstrap INFO [c.a.j.p.e.bamboo.service.PlanStatusUpdateServiceImpl] PlanStatusUpdateJob scheduled to run every 60 seconds
2017-11-24 11:36:13,688 UpmScheduler:thread-2 WARN anonymous [c.a.upm.pac.PacClientImpl] Update check request may take longer because of the number of add-ons
2017-11-24 11:36:15,845 JIRA-Bootstrap DEBUG [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] getService bundle [com.pyxis.greenhopper.jira]
2017-11-24 11:36:15,914 JIRA-Bootstrap DEBUG [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] getService bundle [com.atlassian.labs.hipchat.hipchat-for-jira-plugin]
2017-11-24 11:36:15,914 JIRA-Bootstrap INFO [c.a.j.p.hipchat.service.HipChatPluginLauncher] HipChat Plugin launched successfully
2017-11-24 11:36:15,914 JIRA-Bootstrap INFO [c.a.j.p.h.service.scheduling.AbstractTaskScheduler] On plugin event: com.atlassian.jira.plugins.hipchat.model.event.PluginStartedEvent
2017-11-24 11:36:15,929 JIRA-Bootstrap INFO [c.a.j.p.h.service.scheduling.AbstractTaskScheduler] Registering a new hipchatInstallGlancesJob task.
2017-11-24 11:36:15,929 JIRA-Bootstrap INFO [c.a.j.p.h.service.scheduling.AbstractTaskScheduler] On plugin event: com.atlassian.jira.plugins.hipchat.model.event.PluginStartedEvent
2017-11-24 11:36:15,929 JIRA-Bootstrap INFO [c.a.j.p.h.service.scheduling.AbstractTaskScheduler] Registering a new hipchatUpdateGlancesDataJob task.
2017-11-24 11:36:15,945 JIRA-Bootstrap INFO [c.a.j.p.h.service.scheduling.AbstractTaskScheduler] On plugin event: com.atlassian.jira.plugins.hipchat.model.event.PluginStartedEvent
2017-11-24 11:36:15,945 JIRA-Bootstrap INFO [c.a.j.p.h.service.scheduling.AbstractTaskScheduler] Registering a new hipchatRefreshConnectionStatusJob task.
2017-11-24 11:36:16,035 JIRA-Bootstrap DEBUG [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] getService bundle [com.xiplink.jira.git.jira_git_plugin]
2017-11-24 11:36:42,347 Modification Check:thread-1 INFO [c.a.jira.startup.JiraStartupLogger]

___ Modifications ___________________________

Modified Files : jira-application.properties
Removed Files : None

2017-11-24 11:37:57,378 hipchat-plugin-tasks-executor-0 DEBUG [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] getService bundle [com.atlassian.plugins.base-hipchat-integration-plugin-api]

What can I do?

2 answers

Hi, I figured out: the JIRA git plugin does that. I removed the plugin from the directory and now JIRA starts again.

Keep fingers away from that plugin, I would say :-)

0 votes
Gonchik Tsymzhitov Community Champion Nov 24, 2017

Hi! 

Could you clean plugin caches located in JIRA_HOME. plugins/.bundled-plugins and plugins/.osgi-plugins. 

So you can safely clean-up when JIRA is stopped.

 

Cheers,

Gonchik Tsymzhitov

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