I have migrated my project from Jira Cloud to Jira Server. For users that are using Chrome browser, there is no problem. The users that are using other browsers are basically disabled to work with the Jira Server, because many things are not working properly, starting with: the sidebar is not visible, neither Issue Details and they can't open any of issues, just could see them in the Backlog.
Anyone has an idea what could be the problem?
Are the same users able to browse JIRA normally with Chrome?
Is the issue occurring with all the users if they user any other browser than chrome?
Are the users using Chrome being disabled to work if they choose any other browser from their system?
One of the problems that may happen with Firefox is that some Atlassian Application pages (even the login page) have missing fields, gadgets, etc. The cause of this problem is that Firefox has a property called "Safebrowsing". This may block some external communications even with trusted websites (like gadgets for example) or even block the site itself if it's considered "Unsafe". To disable this option the user will have to browse through Tools/Security/ , uncheck "Block reported attack sites" and "Block reported web forgeries" and then clear the browser's cache.
You can try checking for the Safebrowsing.
You can also try be deleting the cookies and cached files and see if the problem still persists.
Hi Tayyab, thank you very much for helping me!
All users are able to browse normally with Chrome.
All users have the problem when using another browser.
I am not sure I understand the last question.
I have disabled Safebrowing that is called now Phishing Protection by unchecking"Block dangerous and deceptive content" and cleared the Cache, but it didn't help.
Atlassian Summit is an excellent opportunity for in-person support, training, and networking.Learn more
Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in talking to 20 people planning t...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs