Jira Server: Application Access Jira not in list

I recently set up Jira Server and imported an export from Cloud.

After the import was completed and running a re-index I am unable to set the default access to jira for the users group.

Screen Shot 2017-10-14 at 2.11.16 pm.pngDoes anyone know how to make Jira show up here? I need to change the user groups to get rid of the notice.


Otherwise everything else seems to be working fine!

1 answer

Hi Simon,

I just went through the steps to import a backup from my Cloud instance to my 7.5.0 server instance and I did not experience this issue after the import:

Screen Shot 2017-10-14 at 4.34.37 PM.png

I would definitely recommend putting in a ticket so the Support team can reproduce the issue with your backup and look at the resulting logs.  In addition, look in the JIRA_HOME/log/atlassian-jira.log for the following:


If you find anything that stands out you can also paste it here and we'll take a look.



Thanks Branden,

I found this error:


JiraImportTaskExecutionThread-1 ERROR user 261x1576x1 1g46ahr, /secure/admin/XmlRestore.jspa [c.a.j.bc.dataimport.DefaultDataImportService] Error during ActiveObjects restore

com.atlassian.activeobjects.spi.ActiveObjectsImportExportException: There was an error during import/export with plugin JIRA DVCS Connector Plugin(com.atlassian.jira.plugins.jira-bitbucket-connector-plugin) #4.1.10 (table AO_E8B6CC_CHAN$

        at com.atlassian.activeobjects.backup.ImportExportErrorServiceImpl.newImportExportSqlException(ImportExportErrorServiceImpl.java:26)

Thanks again Branden,


Turns out I was just logged in with the wrong user! I thought my user had sys admin rights, but turns out not!


All good now.

Hi Simon,

Thanks for letting us know!  Hopefully that will help someone else as well.



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