Jira Server: Application Access Jira not in list

I recently set up Jira Server and imported an export from Cloud.

After the import was completed and running a re-index I am unable to set the default access to jira for the users group.

Screen Shot 2017-10-14 at 2.11.16 pm.pngDoes anyone know how to make Jira show up here? I need to change the user groups to get rid of the notice.


Otherwise everything else seems to be working fine!

1 answer

Hi Simon,

I just went through the steps to import a backup from my Cloud instance to my 7.5.0 server instance and I did not experience this issue after the import:

Screen Shot 2017-10-14 at 4.34.37 PM.png

I would definitely recommend putting in a ticket so the Support team can reproduce the issue with your backup and look at the resulting logs.  In addition, look in the JIRA_HOME/log/atlassian-jira.log for the following:


If you find anything that stands out you can also paste it here and we'll take a look.



Thanks Branden,

I found this error:


JiraImportTaskExecutionThread-1 ERROR user 261x1576x1 1g46ahr, /secure/admin/XmlRestore.jspa [c.a.j.bc.dataimport.DefaultDataImportService] Error during ActiveObjects restore

com.atlassian.activeobjects.spi.ActiveObjectsImportExportException: There was an error during import/export with plugin JIRA DVCS Connector Plugin(com.atlassian.jira.plugins.jira-bitbucket-connector-plugin) #4.1.10 (table AO_E8B6CC_CHAN$

        at com.atlassian.activeobjects.backup.ImportExportErrorServiceImpl.newImportExportSqlException(ImportExportErrorServiceImpl.java:26)

Thanks again Branden,


Turns out I was just logged in with the wrong user! I thought my user had sys admin rights, but turns out not!


All good now.

Hi Simon,

Thanks for letting us know!  Hopefully that will help someone else as well.



Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

26,929 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you