Jira Project backup

Amir Rohani February 1, 2017

Hi,

We are in the process of implementing  JIRA Service Desk ( Cloud )

We have created new Project and related Components , other fields etc ..

I am looking to take the Backup with the export feature available. I selected Create backup for Cloud from the Project. I takes long time in preparing Export file and never completes the backup.

 

Just want to know is there any backup in place for JIRA SERVICE DESK (Cloud)

 

Jira Export.PNG

1 answer

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Nic Brough -Adaptavist-
Community Leader
Community Leader
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February 1, 2017

JIRA Service Desk is an application that runs on top of JIRA.

JIRA therefore holds all its data, and hence includes it in a backup.

Amir Rohani February 1, 2017

Hi Nic,

Thank you for the response.

Is there any reason why the Export file doesn't complete.

I want to use the feature "Create Backup for Cloud" and export Project Data to a file.  As shown in the below screenshot " Preparing Export file " doesn't complete . I waited for more than 3 hours to get this complete but no luck

Jira Export[1].PNG

Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 1, 2017

That needs to be investigated by https://support.atlassian.com really - they'll need to check what your server is doing, read log files etc.

Amir Rohani February 2, 2017

This issue was fixed on Chrome Browser. I was able to create Backup  using Chrome browser.

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