Jira Project backup

Hi,

We are in the process of implementing  JIRA Service Desk ( Cloud )

We have created new Project and related Components , other fields etc ..

I am looking to take the Backup with the export feature available. I selected Create backup for Cloud from the Project. I takes long time in preparing Export file and never completes the backup.

 

Just want to know is there any backup in place for JIRA SERVICE DESK (Cloud)

 

Jira Export.PNG

1 answer

0 vote

JIRA Service Desk is an application that runs on top of JIRA.

JIRA therefore holds all its data, and hence includes it in a backup.

Hi Nic,

Thank you for the response.

Is there any reason why the Export file doesn't complete.

I want to use the feature "Create Backup for Cloud" and export Project Data to a file.  As shown in the below screenshot " Preparing Export file " doesn't complete . I waited for more than 3 hours to get this complete but no luck

Jira Export[1].PNG

That needs to be investigated by https://support.atlassian.com really - they'll need to check what your server is doing, read log files etc.

This issue was fixed on Chrome Browser. I was able to create Backup  using Chrome browser.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Wednesday in Jira

Join our webinar: How 1B+ feature flag events helped us build the new Jira

Every time you release software, there's a bit of risk – that there's a bug, that something breaks, or that the feature doesn't resonate with customers. Feature flagging helps make high stakes s...

128 views 0 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you