It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Jira Permissions issue for project visibility

I've inherited a JIRA setup for a company that I work with and am having trouble onboarding a new employee.

 

We created a new project, copying settings from an existing project.  We added the employee to Jira, and added them to the "Developer" role, that we know is attached to both the new and old project.

 

We've created tasks and assigned them to the new employee for the new project.

 

The new employee cannot see or access the new project.  We've confirmed the role exists and that the new employee belongs to it.  For safety, we also tried just adding the employee directly to the project.

 

For what it's worth, the new employee can't see either the old project or the new one, but we can't for the life of us understand why.

 

Can anyone give me any ideas on what to try next to get this sorted out?

1 answer

1 accepted

0 votes
Answer accepted
Joe Pitt Community Leader Oct 01, 2019

They are going to need browse permission. You need to look at the permission scheme to see what permissions the developer role has. If this is a next gen project they follow different rules I'm not familiar with as I don't use them. 

It's a legacy project, and the developer role should have all the necessary permissions that I'm aware of, as it's the one all the other employees use. Can you assign multiple roles to a user? Maybe they're missing a role.

Joe Pitt Community Leader Oct 01, 2019

I've never tried to assign multiple roles. I use one permission scheme across all projects and assign multiple permissions to roles. I suggest finding a user who can see the project and how they are defined in roles and permissions. 

Yeah, we tried this and didn't see anything obvious, hence why I am here.  I'll look again though, maybe I missed something.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira

The add-in you’ve been waiting for: Jira Cloud for Excel 🙌

Introducing Jira Cloud for Excel Here at the product integrations team at Atlassian, we are thrilled to announce the new Jira Cloud for Excel add-in! This add-in lets you export Jira data directly ...

958 views 8 25
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you