Jira OnDemand shows white page after import


After following the import instructions to migrate from my existing standalone JIRA instance to JIRA OnDemand, I was presented with a white blank page on the following url <domain>/secure/admin/StudioImport!finished.jspa.

After receiving this, all pages within JIRA also then then showed a white blank page, leaving the site unusable

Any ideas ?





1 answer

This widget could not be displayed.
Jason Worley Atlassian Team Oct 28, 2014

There is a knowledge base article that explains how to address this particular import issue: 


To proceed, you will either need to pre-install the add-on before importing … or remove all references of said add-on from the XML and import again.  

For either approach, first request that support reset your cloud instance so that you can perform a fresh import. 

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Aug 06, 2018 in Jira Service Desk

A is for Activate: Share your top Jira Service Desk onboarding tips for new users!

Hi, everyone! Molly here from the Jira Service Desk Product Marketing Team :).  In the spirit of this month's  august-challenge, we're sourcing stories of Jira Service Desk activation fro...

578 views 25 15
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you