Jira OnDemand as helpdesk

Is there any documentation for setting up Jira OnDemand as helpdesk.

2 answers

Hello, Sandra! 

Well, you can set up your JIRA Cloud as a helpdesk system with the help of Customer Case addon.
I think its features are similar to your needs. Check it here: 
https://marketplace.atlassian.com/plugins/customer-case-for-jira/cloud/overview

0 vote
Jason Worley Atlassian Team Jul 22, 2013

Indeed! Let me know if the following links don't get you on the right path:

https://confluence.atlassian.com/display/JIRAKB/Using+JIRA+for+Helpdesk+or+Support

https://confluence.atlassian.com/display/JIRA/JIRA+as+a+Support+System

Given this pertains to OnDemand, the main thing to be aware of is that you are limited with installing add-ons:

https://confluence.atlassian.com/display/AOD/Restricted+Functions+in+Atlassian+OnDemand

Not sure that really helps. The problem is that the only way to get it to work is each client using the support desk needs to be made a JIRA user (As far as I can tell). If you use a generic JIRA user to log client tickets etc. against, it breaks the email flow (as far as I can tell).

Is there a better way to do it when using OnDemand?

Unfortunately that's the only option for OnDemand. If you decide to host this yourself, you might be able to do some development or find existing plugins to help bridge that gap.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published yesterday in Jira

5 ways you can make the most of Jira Software and Bitbucket Cloud

As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...

59 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you