Well, you can set up your JIRA Cloud as a helpdesk system with the help of Customer Case addon.
I think its features are similar to your needs. Check it here:
Indeed! Let me know if the following links don't get you on the right path:
Given this pertains to OnDemand, the main thing to be aware of is that you are limited with installing add-ons:
Not sure that really helps. The problem is that the only way to get it to work is each client using the support desk needs to be made a JIRA user (As far as I can tell). If you use a generic JIRA user to log client tickets etc. against, it breaks the email flow (as far as I can tell).
Is there a better way to do it when using OnDemand?
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