Jira OnDemand: How to change time granularity from (I.E.) "2 days ago" to actual-time (sic)?

When I look at a JIRA ticket log, the “time stamps” of each entry only say things like “3 days ago”, “4 days ago”, etc. I need to see the actual time stamps. When I monitor our analysts’ response time, it’s a big difference if the customer’s last entry was at 8AM and we only responded the next day vs. the customer’s last entry was at 6PM that day or even 11PM that day.

Is there any way to change the setting so that I see more granular data?

3 answers

1 accepted

This widget could not be displayed.

Hi OPSWAT,

To change the relative dates to absolute dates it need be done by System Administrator, So on OnDemand platform you need to raise a support ticket at support.atlassian.comasking to Atlassian Engineers change it for you.

You can also send this documentation inside the ticket to show what exactly you need :)

Kind Regards,
Henrique Lechner

This widget could not be displayed.

I have drilled into FAQ's and forum posts and have found a posting from Atlassian tech support stating:

(from: https://confluence.atlassian.com/display/JIRA/__date+and+time+formats)

"You can still see the absolute date/time by hovering over the field."

(original statement:)

"Relative time is used in date/time formats

Issue date/time fields show a relative instead of absolute date/time format (for example: Yesterday 12:00 PM instead of 20 May 2013 12:00 PM). You can still see the absolute date/time by hovering over the field.

(info) The date/time format reverts to absolute after a week."

This widget could not be displayed.

Many thanks, Henrique! I shall open a ticket as soon as possible.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

139 views 2 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you