Jira OnDemand Email template changed

I have a JIRA onDemand version. I use to receive all email notification from my project in a proper HTML content, but recently I started receiving it only as a plain text. Kindly let me know where it went wrong ? and where do I need to change the settings? I searched my best in email segment under administrator privileage. but i didnt get any solution. Kinldy guide me where to change the settings.

My Previous email template

My current Text email template

2 answers

1 accepted

2 votes
Accepted answer

There's a "get mail in html or plain text" flag in your profile settings. It sounds like you've accidentally set that to "text" instead of html

Thank you very much, I have changed the same in my profile. Now I receive emails in html format. I wonder how come the settings might have changed to all 10 users. I am now manually logging in to 10 diff users to set the email settings..

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,725 views 17 21
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you