Jira: Matrix rating of tickets

Is there a plugin, which allow me a matrix alike rating of issues? So that I can assign multiple priorities to the same issue with different weightings.

Example I have priorities 1-5 (Low-Heigh) and multiple Customers. Customer "Very Important Customer" as a weighting of 5, customer "Important customer" has a weighting of 3 and "Other Customers" have a weighting of 2.

I could then assign multiple priorities per ticket and identify issue, which are in general not important, but are of high importance for a strategical important customer. E.g. having following priorites

Very Important Customer: 5

Important Customer: 2

Other Customers: 3

Leads to a weighted average of (5*5 + 2 * 3 + 3*2)/10 = 3.7

This way I hope to reach the following goals

- Find a genral rule of thumb of the importance of tickets (it probably will not be perfect but a good orientation)

- Easily find the most important issues for a particular customer

Is there some plugin or other solution similar to this?

7 answers

1 accepted

0 votes
Answer accepted

Hi Matthias,

You can use the SIL Script Custom Field (calculated field) offered by this plugin. It will allow you to write a small script to calculate the overall priority. When you have to change your formula, it's all in one place: weightings, customers, properties etc.!

Mh... I don't really get the difference between an aproach using a SIL field and a calculated custom field (from JMCF plugin)

AFAIK, JMCF only allows you to inspect the issue, while SIL will allow you to also calculate weightings by the user's group, project, user properties, etc. It will allow you to better customize the formula.

How are you defining the customer is a Very Important Customer OR Important Customer ,etc ?

I would use ranking in greenhopper. Otherwise, you could write a calculated custom field.

By the weighting I assign. It does not necesarrily need to be a particular customer, could also be something like importance for Operating/Support/Development team each with different weights assigned.

We used JIRA Workflow Toolbox

Here is an simple example, written by Fidel (autor of the plugin) for us:

http://sourceforge.net/projects/jiwt/forums/forum/1242909/topic/5419018

Not a perfect aproach since it uses post-function (and I might change a value without doing a transition), but it leaded me to a possible solution:

- Have one custom field per customer/weighted property

- Have one calculated custom field, which calculates the overall priority

The downsides of this solution is that a lot of custom fields might be needed and it is difficult to change the weighting of a particular property (I need to change the formula of the custom field). But still a possible way

You can also have a simple select list customfield , where you define the importance of the issue .

You/user can set the value to this .

Now you can have a gadget (filter results )which will display issues according to this customfield.

Hi Matthias, we just released a tool to support a matrix based priorization supported by a very easy GUI. You can drag'n'drop issues in a matrix like dashboard and change two customfields representing the horizonzal and vertical axis.

Feel free to check all the details on the maretplace page here:

https://marketplace.atlassian.com/apps/1220089/matrix-for-jira?hosting=server&tab=overview

Regards

Christoph

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Thursday in Jira

Updates to jira.atlassian.com give you visibility into what's coming in Jira Server and Data Center

Hello, Community! My name is Gosia and I'm a Product Manager on Jira Server and Data Center here at Atlassian. Since 2002 when we launched our public issue tracker, jira.atlass...

471 views 1 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you