Is there a plugin, which allow me a matrix alike rating of issues? So that I can assign multiple priorities to the same issue with different weightings.
Example I have priorities 1-5 (Low-Heigh) and multiple Customers. Customer "Very Important Customer" as a weighting of 5, customer "Important customer" has a weighting of 3 and "Other Customers" have a weighting of 2.
I could then assign multiple priorities per ticket and identify issue, which are in general not important, but are of high importance for a strategical important customer. E.g. having following priorites
Very Important Customer: 5
Important Customer: 2
Other Customers: 3
Leads to a weighted average of (5*5 + 2 * 3 + 3*2)/10 = 3.7
This way I hope to reach the following goals
- Find a genral rule of thumb of the importance of tickets (it probably will not be perfect but a good orientation)
- Easily find the most important issues for a particular customer
Is there some plugin or other solution similar to this?
You can use the SIL Script Custom Field (calculated field) offered by this plugin. It will allow you to write a small script to calculate the overall priority. When you have to change your formula, it's all in one place: weightings, customers, properties etc.!
Not a perfect aproach since it uses post-function (and I might change a value without doing a transition), but it leaded me to a possible solution:
- Have one custom field per customer/weighted property
- Have one calculated custom field, which calculates the overall priority
The downsides of this solution is that a lot of custom fields might be needed and it is difficult to change the weighting of a particular property (I need to change the formula of the custom field). But still a possible way
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