Jira Mailimport - Blank Lines

Hi folks!

I've another question to you out there.

We customized some Mailimports for specific Projects. They work just fine.
But if some Mail is importet into Jira blank lines blow up the whole email.
Sometimes it happens, that one blank line looks like 3 blank lines in the Issue-Description.

Please see my screenshot.

The importet Message blows up and reading is really difficult.

I would be very grateful, if somebody knows how to configure.

Thank you and best regards



We use JETI (Jira Email This Issue)


1 answer

This widget could not be displayed.

Its probably a result of the HTML content of the email. Default mail handlers dont offer any flexibility in how incoming HTML is processed, JEMH does have such flexibility, you can confgure how whitespace is used when specific HTML tags are found.

Hi Andy,

if you want to say that I have to buy a plugin - Only to fix a bug of a product we already purchased?

- I clearly say no. That can not be the solution!

I tried your tool, and it is really impressive how much options are configurable. Good job - no question!

But I don't want to fix a product with a purchased plugin, sorry. I hope you can understand this kind of view.




Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

301 views 1 4
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you