I got a problem with Jira Support tool. When I try to access to the section Support tools -> Log analyzer, I get error: "We couldn't run the log analyzer"
Immediately, in Jira log I get the following:
2017-07-19 11:49:09,762 hercules INFO f844439d-dfa7-4795-8b2f-b475157c28a7 709x141x1 1xijher 22.214.171.124,127.0.0.1 /plugins/servlet/stp/view/hercules/execute [c.a.s.tools.hercules.LogScanTask] Scan failed:
javax.net.ssl.SSLHandshakeException: Received fatal alert: handshake_failure
I didn't find any resolution about it. Could you help me ?
Thanks! Certificate is valid. I have tested with SSLpoke from the unix machine where Jira is installed, and the result is: Successfully connected
This test should simulate Jira connecting it self.
Beside, I have tested SSLpoke to confluence.atlassian.com, necessary to download regular expression pattern files (as suggested in https://confluence.atlassian.com/support/log-scanner-and-scheduled-log-scanner-790796841.html). Even with curl is OK.
Any other ideas ?
Hey Atlassian community, I help lead engineering at Sentry, an open-source error-tracking and monitoring tool that integrates with Jira. We started using Jira Software Cloud internally last year, a...
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