Jira Log scan error: We couldn't run the log analyzer

Hello,

I got a problem with Jira Support tool. When I try to access to the section Support tools -> Log analyzer, I get error: "We couldn't run the log analyzer"

Immediately, in Jira log I get the following:

2017-07-19 11:49:09,762 hercules INFO f844439d-dfa7-4795-8b2f-b475157c28a7 709x141x1 1xijher 170.251.204.174,127.0.0.1 /plugins/servlet/stp/view/hercules/execute [c.a.s.tools.hercules.LogScanTask] Scan failed:
javax.net.ssl.SSLHandshakeException: Received fatal alert: handshake_failure
at sun.security.ssl.Alerts.getSSLException(Alerts.java:192)
at sun.security.ssl.Alerts.getSSLException(Alerts.java:154)
...

I didn't find any resolution about it. Could you help me ?

 

thanks

Nico

 

5 answers

Looks like some problem with JIRA connecting to itself using SSL? Check your certificate is valid, and you can use sslpoke to test this as well.

Thanks! Certificate is valid. I have tested with SSLpoke from the unix machine where Jira is installed, and the result is: Successfully connected

This test should simulate Jira connecting it self.

Beside, I have tested SSLpoke to confluence.atlassian.com, necessary to download regular expression pattern files (as suggested in https://confluence.atlassian.com/support/log-scanner-and-scheduled-log-scanner-790796841.html). Even with curl is OK.

Any other ideas ?

Thanks

Nico

i don't think so, different exceptions

I am seeing this issue with Bamboo 6.0.3 as well:

2017-08-04 15:40:59,009 INFO [hercules] [LogScanTask] Scan failed: javax.net.ssl.SSLHandshakeException: Received fatal alert: handshake_failure

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