I have a JIRA instance with a couple of projects and the second project I added, the numbers in the Key for that project do not go in direct order. The project started with PROJ-1 and went to about 75. After that the next number is PROJ-158 and then so on and so forth. Now there are a total of about 130 issues in the project but the latest key is PROJ-14450.
Does anyone know why this might be happening? Also, I was hoping that I can reset they key to start at say PROJ-200 and go into the database and change all of the currently high issues to something below 200.
Just don't want this to be an issue that continues to grow out of control...
We create tickets by email and I found a couple of emails that were stuck in the inbox. These emails were not getting added to the JIRA project or deleted from the inbox but they were incrementing the counter for issue number in the key. So every 5 minutes JIRA would check the email for new ones and increment the counter by 2 each time. After a few hours an email would come in and get processed by JIRA and then take the next available number in the series which was of course no longer sequential.
Removing these emails fixed the issue. Also I was able to sucessfully renumber the issue numbers and reset the counter with no issues.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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