Jira Integration on My Website Not Syncing Correctly with Issue Status Updates

Ben Stokes
Banned
November 2, 2024

Hi Atlassian Community,

I’m using the Jira API to integrate issue tracking on my website so that users can view real-time updates on our support ticket statuses. The integration was working well, but recently, the status updates aren’t reflecting correctly on the website. For example, tickets marked as "In Progress" in Jira still show as "Open" on the site.

Here’s what I’ve tried so far:

  • Verified the API token and permissions.
  • Double-checked the webhook settings in Jira and reconfigured them.
  • Logged the API responses to see if the data is up-to-date, but everything looks correct in the responses.

Is there anything specific in the API setup I might be overlooking, or has anyone else encountered delays in syncing issue statuses between Jira and their site? Furthermore, if you are into capcut video editing and don't know how to fix no internet connection problem in capcut then click here and follow the guide. Thanks for any insights or advice!

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