Jira Incoming mail Handler

[Nandeesh M S]

Hi,

Am facing some problem while creating issue via email. I have configured POP server and its working fine. When i configure Mail Handler and if i give Test it will show "No Messages in mail box" and if i save the configuration and if i try to create issue via email means issues are not getting created. please help me in this.

Thanks,

Nandeesh

[Nic Brough -Adaptavist- · Accepted solution]

That suggests your emails are not reaching the configured email in-box. I'm afraid this is a case of debugging your mail, not Jira. Check that the email is being sent, and use an email client to read the in-box. Check the mail server logs.

[Nandeesh M S]

Hi Nic.. Now Email is getting configured and its showing issue and users are created but when i check in Jira issues and users are not created. :(

[Nic Brough -Adaptavist-]

Sorry, that makes no sense - "its showing issue and users are created" but "issues and users are not created"

Which is it?

[Nandeesh M S]

when I click on TEST in mail handler I will get a Notification that 1 Issues and 1 User is created. But when i check in issue navigator and in user management i am not able to find the issue and user.

[Nic Brough -Adaptavist-]

The test simply checks that a faked email would be created if one was found in the mailbox.

You need to check that the emails are actually in the mailbox that Jira is connected to.

[Nandeesh M S]

Hi nic FYI

[Nic Brough -Adaptavist-]

So it is creating issues. I'm now completely lost.

[Nandeesh M S]

Me too Nic.. Any guess what would be the problem?

[Nic Brough -Adaptavist-]

I'd try a search for

summary ~ "test-1" and updated > -1h

(Alter the -1h so it includes the time you sent the mail) to see if it really did create the issue. I suspect it's gone into a project you weren't expecting it to.

If not, then we need to read your logs to see why the creation is reporting a success while not doing anything

[Nandeesh M S]

hey Nic in "jira outgoing mail" logs i found this,

"2014-06-03 16:02:28,158 WARN [POP server] http-bio-4040-exec-20 jirasupport 962x16070x1 zcds9z 10.10.22.109 /rest/jira-mail-plugin/1.0/message-handlers/test Unable to extract text from MIME part with Content-Type 'image/jpeg; name="image001.jpg"

[Nic Brough -Adaptavist-]

Ok, that makes sense - your email contains a corrupted/non-standard jpg image. You'll need to fix that