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Jira Helpdesk Connectivity Logs

Hi there,

I'm trying to find the connectivity logs, I have a form in confluence that is emailing out to Jira Service desk mailbox, but it does not raise a ticket (all other emails do that I know of)

therefore I want to check the relevant logs, I checked the documentation but it does not say where the logs are, any help?

 

https://confluence.atlassian.com/jirakb/troubleshooting-jira-service-desk-incoming-mail-790960076.html

 

thanks

1 answer

0 votes
Patrick Cartier Community Leader Nov 12, 2019

Hey @Stephen Bell ,

Maybe the docs have changed in the last few months. I was running into the same problem but then found in the link you shared 

"In Service Desk 3.x and later this will be found in JIRA Administration (cog icon) > Applications > JIRA Service Desk - Email requests instead. "

And there were the connectivity logs!

Anyway, hope this helps!

Thanks I will try that when I can

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