[Jira] Get logout constantly when creating tickets, assigning them, etc.

Iana Levandovska October 12, 2017

Hi guys,

We have encountered an issue with constant logging out.

For instance, we create a ticket, and after clicking "Create" button we see a message: "You are not logged in or don't have enough permissions...etc.". The thing is, everyone who creates tickets has admin permissions. This also happens when we try to re-name tickets, assing them to anyone.

In a nutshell, we get logged out with almost any action we perform to tickets.

 

Has anyone encountered such an issue? 

Your help will be really appreciated.

Thank you!

1 answer

0 votes
Lars Olav Velle
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
October 12, 2017

What version are you onn?

What does the log say? 

Have you tried disabling the session bot killer?

 

-Lars

Iana Levandovska October 16, 2017

Lars, thank you for your feedback.

We are on v.7.3.6.

The system admin is checking the log now. Hopefully it gives us some hints.

Disabling the session bot killer didn't work. 

Best regards,

Iana

Suggest an answer

Log in or Sign up to answer