Jira - Export Error (XML/Excel/Word)

[Nicolas Nardone]

Hi,

we have use Jira 3.12 for a long time - now we move to a new Server (fresh Jira installation (standalone) with Database export and import (from commandline (mysqldump))).

Now if we try to use the Export function (all formats), we got this error message:

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Cause:
java.lang.NoSuchMethodError: com.atlassian.jira.ComponentManager.getSearchRequestService()Lcom/atlassian/jira/bc/filter/SearchRequestService;

Stack Trace: [hide]
java.lang.NoSuchMethodError: com.atlassian.jira.ComponentManager.getSearchRequestService()Lcom/atlassian/jira/bc/filter/SearchRequestService;
at com.atlassian.jira.plugin.searchrequestview.SearchRequestURLHandler.handleRequest(SearchRequestURLHandler.java:181)
at com.atlassian.jira.web.servlet.SearchRequestViewServlet.doGet(SearchRequestViewServlet.java:27)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:689)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at com.atlassian.jira.web.filters.AccessLogFilter.doFilter(AccessLogFilter.java:73)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:192)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at com.atlassian.seraph.filter.TrustedApplicationsFilter.doFilter(TrustedApplicationsFilter.java:120)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:125)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at com.atlassian.util.profiling.filters.ProfilingFilter.doFilter(ProfilingFilter.java:132)
at com.atlassian.jira.web.filters.JIRAProfilingFilter.doFilter(JIRAProfilingFilter.java:16)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at com.atlassian.jira.web.filters.ActionCleanupDelayFilter.doFilter(ActionCleanupDelayFilter.java:43)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at com.atlassian.jira.web.filters.RequestCleanupFilter.doFilter(RequestCleanupFilter.java:50)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at com.atlassian.johnson.filters.AbstractJohnsonFilter.doFilter(AbstractJohnsonFilter.java:72)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:350)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at com.atlassian.gzipfilter.GzipFilter.doFilter(GzipFilter.java:79)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at com.atlassian.core.filters.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:37)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at com.atlassian.jira.appconsistency.db.DatabaseCompatibilityEnforcerFilter.doFilter(DatabaseCompatibilityEnforcerFilter.java:39)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:541)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:869)
at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:664)
at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527)
at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
at java.lang.Thread.run(Thread.java:722)

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From the Logfile i don't got more informations. :(

We got a hint from support to delete the content from:

* JIRA Home Directory\plugins\.osgi-plugins (not found)

* JIRA Home Directory\plugins\.bundled-plugins (not found)

* JIRA Installation Directory\work directory (found)

* JIRA Home Directory\caches\indexes (not found)

But it dosen't help.

Can anybody help?

Thanks and best Regards,

Fabian

[Nicolas Nardone]

Hi Nic,

yes - i've already reindexing. Yes i would check the differences.

Thanks.

[Nic Brough -Adaptavist-]

There's something significantly wrong with your installation if you are missing the contents of osgi plugins, bundled plugins and the index directory.

Could you give us a bit more detail on your setup - start with the current version of Jira - have you upgraded from 3.12 to a later version? If not, then those missing directories would make sense, but it would also tell us that whatever support you asked for, you got advice for a later version.

If you have upgraded from 3.12, then can you tell us the steps you took to upgrade?

[Nicolas Nardone]

Hi Nic,

no, i don't make a update - i make a fresh new installation of jira 3.12 (create a new database).

The old version was 3.12 too.

After this, i import the content of the old Database with mysql command line tool (export with mysqldump / restore with "mysql -uroot -p < jiradump.sql").

[Nicolas Nardone]

i have a index directory (under the home (/var/jira) but no "/var/jira/caches/indexes"

[Nic Brough -Adaptavist-]

Ah, that makes more sense. Your support call response contains a load of stuff that is completely wrong for version 3.12 - the directories are wrong, the contents of osgi stuff etc.

Next thing to look at is your server move. It sounds like you created a new empty Standalone Jira and then imported your data. That's good, but you haven't mentioned re-indexing - have you done that on the new system?

Also, barring the change of server name, do you know what the differences between the old and new configurations are?