Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,361,191
Community Members
 
Community Events
168
Community Groups

Jira Email reattaches "Jira" logo images in response in free version.

Jira Email reattaches "Jira" logo images in response in free version, meaning the logo images become part of the card itself if someone responds to the email. How do I:
* change the default email template on the FREE version,
* suppress images being added to cards through email, or
* is this a bug?

Steps to reproduce:
1. Respond to an email sent by Jira
2. Notice the card as the jira logo images as part of the card

Thanks!

1 answer

0 votes

Are you working with the email handler for Software projects or Service Management projects?

Take a look at the comment that talks about a workaround on this issue on the topic in Atlassian's backlog.

https://jira.atlassian.com/browse/JRACLOUD-64883

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS

Atlassian Community Events