Jira Email reattaches "Jira" logo images in response in free version.

William Barstad August 9, 2022

Jira Email reattaches "Jira" logo images in response in free version, meaning the logo images become part of the card itself if someone responds to the email. How do I:
* change the default email template on the FREE version,
* suppress images being added to cards through email, or
* is this a bug?

Steps to reproduce:
1. Respond to an email sent by Jira
2. Notice the card as the jira logo images as part of the card

Thanks!

1 answer

0 votes
Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 9, 2022

Are you working with the email handler for Software projects or Service Management projects?

Take a look at the comment that talks about a workaround on this issue on the topic in Atlassian's backlog.

https://jira.atlassian.com/browse/JRACLOUD-64883

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