Jira Email handler

Hello every body,

I configured JIRA to receive email from my account Gmail.I chose this option "create issues or comments on existing issues" . I developped also an addon triggered by adding comment to some issue. The comment will be send to a specific user. the problem is that when this user reply, JIRA create new issue instead of adding a sample comment on existing issue. Do you have any idea how JIRA do the mapping between comment and incomming emails ?

Best regards

 

1 answer

This widget could not be displayed.

You must to specify the issue key in the email you sent to the user through your addon.

When the user replied this email, the issue key will be sent back to the mail handler which behind the scenes will find the desired issue to create a comment instead of creating a new issue.


Thanks @Jack Nolddor it works when I add issue key in the subject. When the user make reply to email it works JIRA create a comment on the specific issue. But some users makes forwards instead of reply, and then JIRA create a new issue. Do you have any idea how to force JIRA to create a comment like in the previous case when the user makes forward ?

 

Sadly, You cannot modify this behaviour because is how this handler works.
However there are other custom handler you can try, for example ReceiveMe Addon or JEMH

 

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted 18 hours ago in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

45 views 1 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you