Jira Email This Issue: Is it possible to set recipient in template

[Bruce Schlueter]

Hi all,

we have configured different templates and for some we would like to set the recipient as default. In these cases it is not the reporter but another organization. I cannot see how to set the value in a template or a context. Is this not possible or am I missing something?

Thanks for any ideas, Bruce

[Bruce Schlueter · Accepted solution]

Hi Tibor,

thanks for your answer but I believe I have not made it really clear.
I have template A which needs to be sent to recipient A
I have template B which can be sent to the reporter

Both templates are used for one project and use the same issuetype. I have not found a way to build a JQL that looks at the email template e.g. if template A then recipient A.

I hope this clarifies the situation?

Regards, Bruce

[Tibor Hegyi _META-INF_]

Hi Bruce,

Are you looking for ways to configure it in event notifications?

E.g. if an issue is updated, send a notification email with template A to recipient A, and another one with template B to the reporter?

If this is what you'd like to configure, it is not possible at the moment. We have already implemented this feature and will come soon as a release. 

Regards,

Tibor

[Bruce Schlueter]

Actually I open the email dialog and due to the default settings I have reporter in the recipients and watchers in CC.

Now I change the template at the bottom to a different template. With this I want to change the recpients also. 

So I have no event handling with multiple templates to different recipients. But that sounds like a good feature and I already have ideas on how to use that. Looking forward to that.

[Tibor Hegyi _META-INF_]

ok, I clearly understand what you mean now. Unfortunately it  is not possible to change recipients depending on the selected template in the email screen.

Tibor

[Bruce Schlueter]

Ok, I thought so. Thank you for your assistance.

[Tibor Hegyi _META-INF_]

Hi Bruce,

You can setup up default recipients via the Default Setting feature: https://www.meta-inf.hu/x/mgAXAg

It allows you to specify a scope (project, type, JQL) and configure default recipients. When you open the Email Screen, the defaults will be loaded.

Tibor