we have configured different templates and for some we would like to set the recipient as default. In these cases it is not the reporter but another organization. I cannot see how to set the value in a template or a context. Is this not possible or am I missing something?
Thanks for any ideas, Bruce
thanks for your answer but I believe I have not made it really clear.
I have template A which needs to be sent to recipient A
I have template B which can be sent to the reporter
Both templates are used for one project and use the same issuetype. I have not found a way to build a JQL that looks at the email template e.g. if template A then recipient A.
I hope this clarifies the situation?
Are you looking for ways to configure it in event notifications?
E.g. if an issue is updated, send a notification email with template A to recipient A, and another one with template B to the reporter?
If this is what you'd like to configure, it is not possible at the moment. We have already implemented this feature and will come soon as a release.
Actually I open the email dialog and due to the default settings I have reporter in the recipients and watchers in CC.
Now I change the template at the bottom to a different template. With this I want to change the recpients also.
So I have no event handling with multiple templates to different recipients. But that sounds like a good feature and I already have ideas on how to use that. Looking forward to that.
You can setup up default recipients via the Default Setting feature: https://www.meta-inf.hu/x/mgAXAg
It allows you to specify a scope (project, type, JQL) and configure default recipients. When you open the Email Screen, the defaults will be loaded.
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