Jira Email This Issue: Is it possible to display remaining SLA time?

Hi all,

We want to send internal mail if a sla of an issue may be breached. This works fine, we can send mails.

The question is, how can I display the remaining time? If I add the custom field Time To Own (name of the sla) I receive following 

SLAValue{completeSLAData=[CompleteSLAData{calendarName=EASY Extended, succeeded=false, goalTime=7200000, elapsedTime=19089705, startTime=2016-11-03T07:50:30.787Z, stopTime=2016-11-03T13:08:40.492Z}], timeline=Timeline{events=[TimelineEvent{date=2016-11-03T07:50:30.787Z, types=[START]}, TimelineEvent{date=2016-11-03T13:08:40.492Z, types=[STOP]}]}, ongoingSLAData=null, metricId=5, definitionChangeDate=2016-09-27T19:39:44.000Z, definitionChangeMsEpoch=1475005184509, goalsChangeDate=null, goalsChangeMsEpoch=null, goalTimeUpdatedDate=null, goalTimeUpdatedMsEpoch=null, metricCreatedDate=1471939837461}

 

 

That is not quite that what we would like, we would rather see something like "30 minutes", just as displayed if you search for issues. Is this possible by any chance?

 

Thanks for any input, Bruce

1 answer

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Accepted answer

Hi Bruce, 

This is not possible at the moment. SLA field types have JSON structured values, which cannot be parsed with the current Template API.

We are implementing the support for JSD fields. Please watch this issue for progress: https://metainf.atlassian.net/browse/JETI-1415

Tibor

Thanks Tibor, by the way I do enjoy your Addon it works really well.

Hi how can we render SLAs custom fields on Customer Portal with groovy script.

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