Jira Email This Issue: Is it possible to display remaining SLA time?

Hi all,

We want to send internal mail if a sla of an issue may be breached. This works fine, we can send mails.

The question is, how can I display the remaining time? If I add the custom field Time To Own (name of the sla) I receive following 

SLAValue{completeSLAData=[CompleteSLAData{calendarName=EASY Extended, succeeded=false, goalTime=7200000, elapsedTime=19089705, startTime=2016-11-03T07:50:30.787Z, stopTime=2016-11-03T13:08:40.492Z}], timeline=Timeline{events=[TimelineEvent{date=2016-11-03T07:50:30.787Z, types=[START]}, TimelineEvent{date=2016-11-03T13:08:40.492Z, types=[STOP]}]}, ongoingSLAData=null, metricId=5, definitionChangeDate=2016-09-27T19:39:44.000Z, definitionChangeMsEpoch=1475005184509, goalsChangeDate=null, goalsChangeMsEpoch=null, goalTimeUpdatedDate=null, goalTimeUpdatedMsEpoch=null, metricCreatedDate=1471939837461}



That is not quite that what we would like, we would rather see something like "30 minutes", just as displayed if you search for issues. Is this possible by any chance?


Thanks for any input, Bruce

1 answer

1 accepted

Hi Bruce, 

This is not possible at the moment. SLA field types have JSON structured values, which cannot be parsed with the current Template API.

We are implementing the support for JSD fields. Please watch this issue for progress: https://metainf.atlassian.net/browse/JETI-1415


Thanks Tibor, by the way I do enjoy your Addon it works really well.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,795 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot