I've gotten a bit confused with customer notifications. I've gone into 'project settings' > ' Customer Notifications' and edit each template. Then gone into "notifications" and set a scheme on when to send notifications. I've applied this scheme to our helpdesk project. However, whenever a new job is created, I'm still receiving the old out the box notifications.
I just want to be able to change the wording in the email that is sent to the reporter when a job is created or closed.
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