I've gotten a bit confused with customer notifications. I've gone into 'project settings' > ' Customer Notifications' and edit each template. Then gone into "notifications" and set a scheme on when to send notifications. I've applied this scheme to our helpdesk project. However, whenever a new job is created, I'm still receiving the old out the box notifications.
I just want to be able to change the wording in the email that is sent to the reporter when a job is created or closed.
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
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