Jira Customer notifications

Hi,

I've gotten a bit confused with customer notifications. I've gone into 'project settings' > ' Customer Notifications' and edit each template. Then gone into "notifications" and set a scheme on when to send notifications. I've applied this scheme to our helpdesk project. However, whenever a new job is created, I'm still receiving the old out the box notifications.

I just want to be able to change the wording in the email that is sent to the reporter when a job is created or closed.

1 answer

Under Project Settings > Customer Notifications... at the bottom, below the templates, it lists the Default Rules for each notification. If you click the 'Edit' button, you will be able to change the content of that email notification. :-)

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