Jira Customer notifications


I've gotten a bit confused with customer notifications. I've gone into 'project settings' > ' Customer Notifications' and edit each template. Then gone into "notifications" and set a scheme on when to send notifications. I've applied this scheme to our helpdesk project. However, whenever a new job is created, I'm still receiving the old out the box notifications.

I just want to be able to change the wording in the email that is sent to the reporter when a job is created or closed.

1 answer

Under Project Settings > Customer Notifications... at the bottom, below the templates, it lists the Default Rules for each notification. If you click the 'Edit' button, you will be able to change the content of that email notification. :-)

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,314 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot