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Jira Custom Field Properties doesn't exist

mliu I'm New Here May 31, 2022

Hello,

I am attempting to access the `properties` field on a custom field with Jira Smart values inside Jira automation. For example, with the reporter field (not custom), I can do :

issue.reporter.properties returns 

response :  `jsw-onboarding-checklist.open-task, metadata, jira.user.issue.should.show.welcome.message, jsw-onboarding-checklist.create-project-task, navigation_next_ui_state, jsw-onboarding-checklist.dismissed, jsw-onboarding-checklist.has-ever-seen-route, help_button_ui_state, jsw-onboarding-checklist.open`

 

 

however when using a custom field, doing the same thing returns null

issue.customfield_XXXXX.properties 

response : null

 

 

both `issue.reporter` and `issue.customfield_XXXXX` return an object that looks like a user : 

 

Why can't i access `properties` on the custom field?

1 answer

0 votes

Hello @mliu

Thank you for reaching out.

For custom fields, a specific set of smart values are configured to return the available properties. You can check them in the documentation below:

Available properties for Custom fields

Screen Shot 2022-06-06 at 16.18.12.png

Let us know if you have any questions.

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