Hi, we are using JIRA 6.3.10. I'm trying to set up a mail handler to automatically create emails when received in an outlook email account.
It is working well but have come across an issue with an email which contained both a .xlsx file and a .zip file. The Issue was created in JIRA but without the attachments. An automated comment was added to the issue by Anonymous - "An error occurred while adding attachments to this issue from the source email. Please check the attachments and re-send the email".
The problem seems to be the.zip file. I tried sending the email again but without the zip file and the issue created fine with the xlsx attached. I was able to then manually attach the zip file.
I tried sending the email with only the zip file and once again an issue was created minus the attachment but with the Anonymous ocmment added again.
Any ideas how I can configure so that the zip file is attached via the create from email route.
Could you see a warning or error in log? Maybe the reason is attachment size. Is it happen with any size? I'd suggest you check attachment maximum size: https://confluence.atlassian.com/doc/configuring-attachment-size-150040.html
I hope be useful.
I'm apologizing for answering to an old toppic like this, but I'm experiencing the same problem here and wasn't able to find a sulution until now.
- its definitely only the zip files that cannot be attached and are causing the problem
- the zip file ist definitely included in the mail and it's definitely JIRA and not the mail server thats rejecting/not processing the file, as I can see the email in the inbox with the attachments prior to JIRA knowing it's there (like David was already mentioning)
- the mail handler log doesnt list any error regarding this, its only listing the referring email as processed sucessfully.
Did someone come up with a solution for this?
Any help greatly appreciated.
I gonna try to help you with some questions, a link with interesting tips and an alternative.
Have you tried ...?
- ... an email with another type of attachments?
- ... an email with a .zip file and another type of file? Does it only include one file?
- ... an email with a .zip file generated by you?
- ... to update the plugin Jira Mail?
Link with tips about attachments: https://confluence.atlassian.com/adminjiraserver071/configuring-file-attachments-802593126.html
As an alternative, create your own mail handler: https://developer.atlassian.com/server/jira/platform/creating-a-custom-mail-handler-for-jira/
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