Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Jira Cloud for Sheets not working - Addon won´t load

Hi all,

 

Since 1 week ago I´m facing an issue with the Jira Cloud addon for Google Sheets. I´ve built a macro so I can extract info from Jira into sheets, but it stopped working.

 

Symptoms:

1. When I open the sheets file I use to, where the JIRA() macros are, i receive an error message "Hmmm... looks like we stumbled a bit, please try again or contact Atlassian support if the issue persists"

2. If I simplify the request, I get an "Could not get token"

3. When trying to check my current config in the addon to look for token related info/settings, (In Sheets, Add-ons menu --> Jira Cloud for Sheets --> Open), the right side panel will open but it will load undefinitelly (blue circle spinning non stop)

 

I tried:

- Uninstalling and reinstalling the addon in that file

- Adding the addon to another Sheets file

- I´ve tested:

+ In a Mac laptop, in Chrome as usual, through incognito mode and through Safari.

+ In a Windows desktop

 

Has anybody faced the same issue? If yes, what was the solution? Thanks.

2 answers

I faced the same issue no solution yet

Try to clear browser cache. That works for me.

I cleared the cache it doesn't work

Suggest an answer

Log in or Sign up to answer
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you