Jira Cloud, all issues missing after restoration

Hi,

 

I'm trying to follow the backup and restore directions to migrate projects from one Cloud instance to another (https://community.atlassian.com/t5/JIRA-questions/Migrating-entire-JIRA-cloud-system-to-new-JIRA-cloud-instance/qaq-p/627413). The restore reported no errors, and I now have all of my users and projects in the new system, but all of the issues are missing. Searching for all issues or specific issues returns no results, and browsing to https://$INSTANCE.atlassian.net/browse/$ISSUE produces "this issue can't be viewed" (with real and fake issue numbers).

JIRA Documentation suggests to re-index (either the entire system or project-by-project)... but that's apparently a restricted feature in JIRA Cloud, because it isn't anywhere in the UI.

Any suggestions welcome, thanks!

1 answer

0 vote

Hi Jack,

I see you put a ticket in with Support.  If this issue is resolved please update the ticket and let them know they can close this ticket. 

Cheers,

Branden

Hi Branden,

 

It's not resolved and support hasn't responded.

Thanks,

Jack

Hi Jack,

I'm seeing that and I'm working to get that remedied.

Branden

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,198 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot