Have been successfully creating issues in Jira Cloud from MS Outlook until today, when I received the error:
⚠ RFC/VR: RFC/VR is required.
The connection to Jira Cloud seemed OK, as I was able to fill in all fields that required data from Jira, eg Project, Epic Link, Assignee etc. It's only when I hit the Create button that I received the error.
PC is Windows 10 - Outlook 2016.
Any ideas whet the problem may be?
Hi @Jim Cooley
Do I understand correctly that you see this error once you click "Create" in the "Create issue" screen?
If so, seems like the configuration of your project has been changed, and now "RFC/VR" is a required custom field. Do you see this field when you click the "Show X more fields" button? Can you see this field when you create an issue from Jira site?
Thanks for the response.
I've checked the project configuration, and have found that our Admins have kept it fairly simple and the available custom fields are restricted to:
and none of these are mandatory for data entry, so I don't think that this was the cause of the problem.
Fortunately/Unfortunately the problem has been resolved and I am now able to create issues from Outlook as I had done recently. No idea what caused the problem, so I'm just going to have to put it down to the legendary Gremlin.
Thanks again for the quick reply!
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events