Jira Cloud: Automatically share new tickts with a specific organization

Hi there,
in one workflow in my Service Desk I would like to automatically share new tickets with a certain organization (of which the ticket creator in most case will not be part of).

Is that possible?

1 answer

1 accepted

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Ivan Tovbin Community Champion Jan 06, 2018

Hi Kai,

Unfortunately out of the box Jira can't edit 'Organizations' field neither through workflow post-function nor through standard automation. However Automation for Jira can easily do it.

Seems promising. I checked out the documentation but couldn't find anything about editing/adding the organization. How would you go about that?

https://codebarrel.atlassian.net/wiki/spaces/AUTO4J/pages/53610319/Automation+Lite+vs+Automation+for+JIRA

https://codebarrel.io/available-rule-components

Ivan Tovbin Community Champion Jan 17, 2018

Hi Kai,

I can confirm that you CAN set a value to 'Organizations' using Automation for Jira addon. The reason for why this might not be covered by addon documentation is probably because it's very basic functionality of the 'Edit issue' action.

Here's a screenshot of this from my instance:

automation1.pngautomation2.png

Alright, thanks a lot for your help

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