We found it after googling. The fields for charting are not working after we verified these parms "%EXECUTABLE%" //US//%SERVICE_NAME% ++JvmOptions "-Djava.awt.headless=true -Datlassian.standalone=JIRA -Dmail.mime.decodeparameters=true;-Dorg.apache.jasper.runtime.BodyContentImpl.LIMIT_BUFFER=true;-Djava.io.tmpdir=%CATALINA_BASE%\temp;-Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager;-Djava.util.logging.config.file=%CATALINA_BASE%\conf\logging.properties" --JvmMs 256 --JvmMx 768 --Startup auto call "%BIN_DIR%\permgenservice.bat"
Hmm. Could you quickly check that admin -> System information is showing the "-Djava.awt.headless=true" in the environment field? It's worth checking because some setups don't set it correctly (I usually manage to edit the wrong file) What does the log say when you try to render one of the charts on the dashboard? And are you 100% sure it should have data in it?
System Info: JVM Input Arguments -Dcatalina.base=D:\jira-22.214.171.124-standalone -Dcatalina.home=D:\jira-126.96.36.199-standalone -Djava.endorsed.dirs=D:\jira-188.8.131.52-standalone\endorsed -Djava.awt.headless=true -Datlassian.standalone=JIRA -Dmail.mime.decodeparameters=true -Dorg.apache.jasper.runtime.BodyContentImpl.LIMIT_BUFFER=true -Djava.io.tmpdir=D:\jira-184.108.40.206-standalone\temp -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager -Djava.util.logging.config.file=D:\jira-220.127.116.11-standalone\conf\logging.properties -XX:MaxPermSize=256m -XX:MaxPermSize=512M -Dmail.mime.decodeparameters=true exit -Xms512m -Xmx1024m
No screenshots, sorry. The docs explicitly say "do not add these fields to screens" though, so you have that right. I'm a bit stuck now, I don't know what might be wrong with them. I've used this addon a lot in the past and adding the field and re-indexing has always made the gadgets work (or throw errors into the logs that tell me what I've messed up)
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