It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Jira Board based on a filter does not show DONE status tickets

Hi everyone,

Our Jira setup has several projects, such as Engineering, Bugs, Customer Request, etc. In order to run our sprints, I want to group together tickets from multiple projects into 1 single backlog view, creating sprints that include tickets from the Engineering, Bugs and Customer Request projects. I was able to accomplish this by creating a Backlog board based on a Filter that includes all these projects.

However, in this filter, I did not include tickets with the "DONE" status... well, because I don't want to see all the DONE tickets. The problem is, in my board based on a filter, if a ticket's status changes to DONE, it disappears from the board altogether. I can't even find this ticket in the Sprint Report. That DONE ticket can only be found in the backlog view or sprint report in the Jira project where it's located at. That's the problem... I created this aggregate board so I can manage tickets from different boards in one place.

Does anyone have any idea? Perhaps a way to conditionally filter out the DONE tickets under certain conditions?

Thanks!

 

David

1 answer

0 votes
Jack Community Leader Oct 24, 2019

Hi @David Zeng , you have accurately analyzed the issue. What is typically done, and what I suggest to you, is to not exclude the Done issues. You should create a Scrum board using a filter that includes all projects. Then set the 'To Do' status to be your Backlog. Doing so, you will not see any Done in the Backlog (and you would not want them there) but will see them on the active Sprint board as you move them to Done until you complete the sprint.

Thanks for your help, Jack!

 

Unfortunately, I don't quite understand what you meant by "set the 'To Do' status to be your Backlog".

 

Is this a board setting (I couldn't find such setting) or a part of the workflow setting?

 

Thanks for any clarification.

 

David

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira

The add-in you’ve been waiting for: Jira Cloud for Excel 🙌

Introducing Jira Cloud for Excel Here at the product integrations team at Atlassian, we are thrilled to announce the new Jira Cloud for Excel add-in! This add-in lets you export Jira data directly ...

872 views 6 24
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you