We are working on several projects related to Jira.
Due to recent problems we've decided to explore alternative ways of backing up JIRA.
Currently we have set up a POC environment on its own, duplicated our production database and pointed it over the POC. Everything up to that points works fine. (User database/logins work, basic information accessible...) Because we have not copied and application-data, we still cannot see our tickets. I have tried copying over the application-data folder over to the POC, however JIRA locks when I try to start it.
Does anyone know a solution to this problem OR a better way of "manually" backing up and importing (instead of using import/export xml's)?
I did, there are other files that are important however. I was able to copy over all over application-data and start jira, there are minor things like priority icons that reside in the installation directory. Is there a list of all custom files in the install directory?
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