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Recently we had a rule that hit the max processing time per day limit. I have increased this limit to allow the rule to continue processing new tickets, but the previously throttled items are not processing afterwards. Is there a way to have them process or are all the processes completely lost?
Hey there Christopher,
Unfortunately not, no.
If you know the issues you want to run the rule against and it can be found using a JQL, you can chang the trigger to a scheduled trigger temporarily and then there's a button on the top right to run the rule manually.