Jira Automation: Issue with lookup to retrieve Epic Assignee (Jira Data Center)

KALOS
Contributor
November 27, 2024

Hi everyone,

I’m trying to set up a Jira Automation rule in Jira Data Center, but I’m running into trouble creating an email that is sent automatically to the assignee of an epic. I hope someone can help!

Goal:

Whenever the “end date” of a task linked to an epic (via the Epic Link field) is updated, I want to send an email to the epic’s assigneenotifying them of the change.

Problem:

I can’t figure out how to perform the lookup to retrieve the epic associated with the task and access the assignee of the epic. Despite trying various approaches, I’m unable to correctly reference the epic assignee as the recipient in the email action.

What I’ve Tried So Far:

1.Trigger: I’ve set the trigger to run when the “end date” field of a task is updated.

2.Branch: I’ve attempted to use a branch to navigate to the epic linked via the Epic Link field.

3.Email Action: In the email configuration, I can’t figure out how to correctly reference the epic’s assignee as the recipient. I can’t seem to find the appropriate variable for this.

Specific Questions:

1.How can I configure the branch to successfully perform a lookup of the epic associated with the task?

2.What variable or method can I use to reference the epic’s assignee in the “To” field of the email action?

3.Are there any similar examples or documentation that could guide me?

Desired Rule Setup:

1.Trigger: When the “end date” of a task is updated.

2.Branch: Lookup the epic linked via the Epic Link field.

3.Email Action: Send an email to the assignee of the epic with a custom message.

 

Any advice, examples, or pointers would be greatly appreciated. Thank you so much for your help!

 

1 answer

1 vote
Florian Bonniec
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 27, 2024

Hi @KALOS 

 

Have you try to not use a branch and access the field value directly?

issue.epic.assignee.emailAddress

 

Regards 

 

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