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Jira Automation - Close child tickets


Hello all

I want to make automation for automatically close all tickets linked to parent incident. 

But, i have always an error "Spécifiez la Resolution (name) au format de chaîne (resolution)".

Can you please help me on this error ?

Thank you for your help.


2 answers

1 vote

Hi @jherman 

Are you trying to set the resolution with automation for Jira Service Management?  If so, I believe that is not currently possible, per this open suggestion:

Kind regards,


Thank for your reply. 

It seems to be the same problem indeed.
And still no solution?

However, closing child tickets when the parent is closed is a basic function in a ticket tool.  And especially in terms of ITIL.

Thank you



0 votes
Guilhem Dupuy Community Leader Aug 29, 2022

Hi @jherman ,

Your request looks good, I think it's because you closed the "}" too soon; in your code, you close the update { before doing your field request. Maybe try after deleting one "{" before the part where you update the resolution ?

Let me know how it goes,



Thank for your help. 

I have same error with this modification : 



Thank you


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