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Jira Automatically Renaming Attachments? Edited

There have been a couple of instances where a user has uploaded files via a portal. The files appear to be renamed. Is this common place or is there a setting issue somewhere? If this is correctable, please assist on how to correct this.


Original: file name.pptx

Renamed: file name (f8678811-68r0-4c2f-b5b3-2dc5e8dff922).pptx

1 answer

0 votes

Hello Damian,

Welcome to Atlassian Community!

I tested on my local environment and the add-on Automation for Jira or the built-in Automation in Service Desk don't have an option to rename files, also, it's not possible to rename a file manually, so we need more details about the issue in order to check what is causing this.

  • Is this issue happening with any type of file?
  • Is this happening only when adding an attachment in the portal or also when an agent adds an attachment using the agent view?
  • When did this issue start?
  • Is this happening with all attachments added by any customer os is it specifically happening with only one customer?
  • Have you checked the ticket history to see if it shows this change?


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